Effective customer communication leads to great customer service

Business Connect Advisor, Nalinda Ranaweera, will give you practical tips, in plain language so you can immediately enhance customer satisfaction, resolve conflicts, and leave a lasting impression.

This webinar will cover topics such as active listening, empathy, handling difficult situations, and using technology for better communication.

What you will learn:

• Importance of Customer Service: Understanding why exceptional customer service is crucial for business success.
• Effective Communication Techniques: Exploring strategies for clear, empathetic, and efficient communication with customers.
• Handling Difficult Situations: Learning how to navigate challenging interactions, resolve conflicts, and turn negative experiences into positive outcomes.
• Building Trust and Loyalty: Techniques for building strong relationships with customers through consistent and personally tailored communication.
• Leveraging Technology: Exploring tools and platforms to streamline communication processes and enhance the customer experience.

This online event has a capacity of 50 attendees. Register now so you are guaranteed a place! There is no preparation required and attendees will be sent a copy of the presentation and recording afterwards.

This online event will be delivered by Central NSW Business HQ, an approved independent provider for Service NSW Business Connect.

Book Now