Business Connect Advisor, Nalinda Ranaweera, will give you practical tips, in plain language so you can immediately enhance customer satisfaction, resolve conflicts, and leave a lasting impression.
This webinar will cover topics such as active listening, empathy, handling difficult situations, and using technology for better communication.
What you will learn:
- Importance of Customer Service: Understanding why exceptional customer service is crucial for business success.
- Effective Communication Techniques: Exploring strategies for clear, empathetic, and efficient communication with customers.
- Handling Difficult Situations: Learning how to navigate challenging interactions, resolve conflicts, and turn negative experiences into positive outcomes.
- Building Trust and Loyalty: Techniques for building strong relationships with customers through consistent and personally tailored communication.
- Leveraging Technology: Exploring tools and platforms to streamline communication processes and enhance the customer experience.
This online event has a capacity of 50 attendees. Register now so you are guaranteed a place! There is no preparation required and attendees will be sent a copy of the presentation and recording afterwards.
This online event will be delivered by Central NSW Business HQ, an approved independent provider for Service NSW Business Connect.