Privacy Policy

This Privacy Statement briefly explains how we collect, hold, use and disclose your personal information we collect, and who we share it with. If you want to know more, please contact us.

Privacy Statement

Central NSW Business HQ is committed to protecting the privacy and confidentiality of our customers and other stakeholders in all aspects of their dealings with us by:

• Establishing transparent processes for the collection, management and disclosure of information;
• Informing individuals about their rights and responsibilities in respect of privacy provisions, and continually promoting their understanding of this;
• Only collecting relevant information and using this for its intended purposes in an ethical and responsible manner;
• Protecting the confidentiality of information with secure data management processes including limiting access to authorised users;
• Ensuring lawful disclosure of information at all times, particularly in circumstances where required by law (for example, to report child protection concerns).

Personal Information

‘Personal information’ is information or an opinion, whether recorded or not, about an identified individual, or an individual who is reasonably identifiable. The Privacy Act 1988 and the Australian Privacy Principles set out how organisations can collect, store, use and disclose personal information.

We may collect, store, use and disclose personal information of the following kinds:

• names
• addresses
• dates of birth
• telephone numbers
• email addresses
• bank account details

Sensitive Information

‘Sensitive information’ is a sub-set of personal information which is given a higher level of protection under the Privacy Act. It includes information or an opinion about things such as racial or ethnic origin, religious or philosophical beliefs or affiliations, personal preferences or practices, or health information.

We do not typically collect, store or use Sensitive Information, unless it is required to effectively deliver a service to you, in which case we only collect, store or use Sensitive Information with your consent.

Access to Personal Information

Under freedom of information and privacy laws, customers may ask for access to their personal information (please refer Section 14 for contact information). Requests for access will be granted unless:

• Giving access poses a serious threat to someone’s life, health or safety
• Giving access may impact on the privacy of others
• The request is frivolous or vexatious (without merit)
• The information relates to existing or anticipated legal proceedings
• We suspect that unlawful activity or serious misconduct has been, is being, or may be engaged in
• Legislation or a law enforcement agency requires us to deny access

Correction of Personal Information

If you think that any information we hold about you is incorrect, you can ask us to correct it. Central NSW Business HQ has a legal right to refuse to amend information that it believes is correct or if the law says we must not do this.

Making a complaint and contacting us

If you wish to access or correct your personal information or have a complaint about how we have managed your personal information, please contact the CEO at Central NSW Business HQ via any of the following methods:

Phone: 1300 232 249
Email: ceo@bizhq.com.au
Post: PO Box 1364, Orange NSW 2800

Once contacted, we will:
Acknowledge your complaint within 5 business days

• Make sure we understand your concerns
• Do everything we can to resolve the issues you’ve raised
• Keep you informed of the progress
• Keep a record of the complaint and our actions to resolve it
• Provide a final response within 21 business days.

Privacy complaints may also be reported to the Office of the Australian Information Commissioner by calling 1300 363 992 or by email to enquiries@oaic.gov.au. More detailed information (including information about Assisted Contact and Translating and Interpreting Services) is available at https://www.oaic.gov.au/about-us/contact-us

If we become aware, or suspect, that there has been a breach of our privacy responsibilities to keep your information secure, then we will quickly and fully investigate the matter as required under our Data Breach Response Plan. If we determine that the breach might cause serious harm to anyone whose personal information is involved, then we will let them know so they can take action to protect themselves.